Accessibility

Family + garden

We are constantly striving to be a fully accessible and inclusive destination for all visitors. We have worked with a number of other organisations, partners and friends to ensure our team members have the understanding and knowledge they need to ensure they provide the very best welcome. We have made, and continually strive to improve our spaces so that they’re as accessible as they can be.

Our Access Guide will help you plan your visit.

If you have any other questions about access to the Museum & Gardens, please contact us and we’ll do our very best to help you.

We are continuously reviewing our Accessibility Guide in line with current government and best practice guidance.

Tramper
We’ve teamed up with Countryside Mobility and are now pleased to provide a Tramper, to make our gardens and outdoor spaces even more accessible.

Only one is available so you must book this in advance by calling 01225 460503 or emailing [email protected] (during normal opening hours: 10am-4pm, Tuesday to Sunday). It may be possible to use the Tramper without pre-booking but we cannot guarantee this. There is no hire charge but you do have to sign up for Countryside Mobility membership – £2.50 for 2 weeks or £10.00 per year. You can then use your membership at all other Countryside Mobility Tramper destinations.

We recommend reading the Tramper hire information in advance as this will save you time when registering for membership. Here is a short film that explains how to use it.

We perform safety checks on the Tramper everyday and clean it before and after each use, so you can be sure it will provide a safe and enjoyable visit.

Emergency Evacuation Plans

Should there be an emergency, two of our buildings have special evacuation procedures. These are the Manor House and the Stables.

In the event of a fire, our lifts will not operate. In this scenario, visitors would need to make their way down or up a set of stairs from the lower, first or second floor in the Manor House or in the Stables towards the emergency exits. Visitors will be guided by our staff or volunteers who are present.

In order to ensure health and safety of all staff and visitors, anyone that requires assistance to evacuate will not be able to access areas requiring use of a lift (upper and lower floors of the Manor House and the Stables) unless they are accompanied by someone who could assist them in the case of an emergency. In addition, visitors with mobility impairments will be able to access floors that require lift access at a maximum of 2 visitors at any one time.

We are in the process of reviewing this internally so we can look to offer access to all areas of the Museum to all visitors either in person and/or through a digital experience in the future. We welcome any feedback while planning, during and after your visit and can be reached via email.

Autism

We offer a range of support to our visitors including noise cancelling headphones in both child and adult sizes that can be borrowed from the ticket office free of charge. We also offer free entry for Rainbow Resource members.

Parking
Blue badge parking is available in the main car park. It is then a 150-metre sloped walk to the Ticket Office.

We have a golf buggy which our Visitor Experience Team can drive around the site to help those with walking difficulties. If you would like to arrange a lift in the golf buggy from the car park to the museum itself, please call us in advance on 01225 460503 or email [email protected] to let us know the day and time of your arrival.

If you would like to park closer to the gardens, please email or call us in advance.

Toilets

A wheelchair-accessible toilet is located in the Gallery Shop, and a second is located in the Coach House.

Dogs
Dogs on leads are welcome in our gardens & grounds. Assistance dogs are welcome everywhere on site.

If you need any more information about planning a visit please email [email protected] or call 01225 460503.

Website
You can read our website accessibility statement here