Update:

The gardens, children's play area and café are open. Join us for our Easter Trail until Sunday 18th April.

Accessibility

Family + garden

We are constantly striving to be a fully accessible and inclusive destination for all visitors. We have worked with a number of other organisations, partners and friends to ensure our team members have the understanding and knowledge they need to ensure they provide the very best welcome. We have made, and continually strive to improve our spaces so that they’re as accessible as they can be.

Our Access Guide will help you plan your visit.

If you have any other questions about access to the Museum & Gardens, please contact us and we’ll do our very best to help you.

As we open new areas of the Museum & Gardens, we’ll be reviewing our Accessibility Guide in line with current government and best practice guidance during the Covid-19 pandemic.

Tramper
We’ve teamed up with Countryside Mobility and are now pleased to provide a Tramper, to make our gardens and outdoor spaces even more accessible.

One is only available so you must book this in advance by calling 01225 460503 or emailing [email protected] (during normal opening hours: 10am-4pm, Tuesday to Sunday). It may be possible to use the Tramper without pre-booking but we cannot guarantee this. There is no hire charge but you do have to sign up for Countryside Mobility membership – £2.50 for 2 weeks or £10.00 per year. You can then use your membership at all other Countryside Mobility Tramper destinations.

We recommend reading the Tramper hire information in advance as this will save you time when registering for membership. Here is a short film that explains how to use it.

*Due to the Covid pandemic, we recommend wearing gloves and a face covering during hire. The Tramper will be cleaned before each use.

Parking
Blue badge parking is available in the main car park. It is then a 150 metres sloped walk to the Ticket Office.

At this time, our Visitor Experience team is unable to drive a golf buggy around the site to help those with walking difficulties, due to social distancing measures. If you would like to park closer to the gardens, please email or call us in advance.

Toilets

A wheelchair-accessible toilet is located in the Gallery Shop.

Dogs
Dogs on leads are welcome in our gardens & grounds. Assistance dogs are welcome everywhere on site.

If you need any more information about planning a visit please email [email protected] or call 01225 460503.

Website
You can read our website accessibility statement here