The Enchanted Garden of Light FAQs

 

We hope that any questions you have will be answered here in our comprehensive FAQs. If you cannot find the information you need here, please contact See Tickets Customer Service via their website or via the See Tickets Customer Support Centre in the bottom right-hand corner of the booking page.

 

General Information

What is The Enchanted Garden of Light at the American Museum & Gardens?

Join us this Christmas for an enchanting walking trail of illuminations at the American Museum & Gardens. Families and friends will be transported into a magical after-dark adventure through spectacular light displays which will emblazon the entire house, gardens and woodland in glorious seasonal colour.

The walking trail itself is approximately 1 mile (1.6km) in length and visitors will also be able to enjoy some refreshment in the festive food court, the museum’s café, and browse the Christmas Gift Shop.

 

What are the dates for The Enchanted Garden of Light at the American Museum & Gardens?

Thursday 1 December to Sunday 4 December

Thursday 8 December to Sunday 11 December

Thursday 15 December to Saturday 24 December

Tuesday 27 December to Saturday 31 December

 

What times can I attend?

The event will run from 4 pm to 9 pm on the nights listed above, with timeslots for entry available as follows:

4 pm, 4.15 pm, 4.30 pm, 4.45 pm, 5.00 pm, 5.15 pm, 5.30 pm, 5.45 pm, 6.00 pm, 6.15 pm, 6.30 pm, 6.45 pm, 7.00 pm, 7.15 pm, and 7.30 pm.

The food court and car parks will be open from 4 pm and will close at 10 pm.

 

Can I visit the American Museum & Gardens during the day?

The Museum and Gardens will be open during our normal winter opening hours from 11 am to 3 pm, Tuesday – Sunday, with last entry to the museum and gardens at 2 pm. You are welcome to visit us during the day, although this will require a separate ticket available for purchase on site at our ticket office at the time of arrival.

Please note daytime visitors to the Museum and Gardens can park in the museum’s own car park free of charge, while parking for evening visitors to The Enchanted Garden of Light will be at the University of Bath and must be booked with their tickets. Daytime visitors must make sure they have booked a parking space with their tickets for the lights trail in the evening. If you have visited during the daytime, please return to your car, and vacate the museum’s car park by 3 pm. Please drive to the car park at the University of Bath for your evening parking space. Please note there may be some time before your parking at the University is available. Please see more information on parking below.

Our temporary exhibition Hatching the Past: American Dinosaur Explorers is open for daytime visitors only, until 31 December 2022. A captivating experience for all ages, Hatching the Past invites visitors to touch real dinosaur bones and reconstructed nests, dig for eggs in our interactive dig pits, and view animated video presentations. Further information about Hatching the Past can be found on our website at www.americanmuseum.org/exhibitions

The Museum itself, located in the Manor House, will be open for daytime visitors only, and will be dressed for Christmas throughout December with some festive decorations in the stairwells, and passageways, and our unmissable and magnificent Christmas tree in the atrium hallway.

Please note that the Museum and Gardens will be closed during the day on Christmas Eve, Christmas Day, and Boxing Day. Further information about daytime opening hours and ticket prices can be found on our website at www.americanmuseum.org/visit

 

What do I do if I arrive early or late for my slot?

We ask that you arrive no more than 15 minutes before your slot. If you do arrive early, we will try to accommodate your needs and allow you to commence your visit early, however, it is more likely that you will need to wait for your booked timeslot.

If you arrive late for your slot, we will again try to accommodate you, however, if this is not possible, we will need to delay your entry until space is available. In exceptional circumstances we may not be able to honour your tickets.

Please ensure you allow plenty of time for travelling to The Enchanted Garden of Light and to park. Please see more information on length of visit and parking below.

 

How far is the trail and how long will it take to do?

The trail itself is approximately 1 mile (1.6km) in length and will take approximately 45 minutes to walk. An overall visit will take approximately 90 minutes, including time spent in the food court (outside the ticket barrier), as well as our Café and Christmas Gift Shop. The food court is a 10–15-minute walk from the car park at the University of Bath. Then it is approximately a 45-minute walk from the ticket barrier along the lights trail itself.

We hope you will be able to enjoy the delicious festive food and drink on offer in the food court, on the terrace part way along the lights trail, and in our café at the end of the lights trail. Don’t forget to choose a festive gift in our Christmas Gift Shop as well.

 

How do I get to the American Museum & Gardens?

The American Museum & Gardens is located 2 miles from the centre of Bath.

We can be found at:

American Museum & Gardens

Claverton Manor

Bath, BA2 7BD

Tel: 01225 460503


By train:
The nearest train station is Bath Spa. From here, take the U1 (First Bus) bus to the University of Bath. From there it is a short walk to the Christmas Lights event (see below for more details).

By bus: From Bath City Centre take First Bus services U1 or U2 to the University of Bath (services run at frequent intervals). It is then a 15-minute downhill walk to the museum. Some of this walk is along a footpath adjacent to the road, and it has not been possible to light all of the route, so we recommend bringing a torch to help guide you. There are also some uneven surfaces and slopes. Visitors should wear appropriate outdoor clothing and footwear.

For journey planning advice or to purchase bus tickets, download the free First Bus app.

Timetables, maps and ticket prices can be found on the First Bus website at www.firstbus.co.uk/bristol-bath-and-west/routes-and-maps/universities/university-bath-bath-unibus

By road: Parking will be at the University of Bath. Please follow AA road signage for the event as you approach. Please follow directions for parking at the University of Bath, or for Blue Badge parking at the museum itself.

You can download a map of the footpath from the University of Bath East Car Park to the event at the American Museum & Gardens via our website at www.americanmuseum.org/wp-content/uploads/2022/08/Footpath-Map-to-AMG.pdf

 

Smoking

The American Museum & Gardens is a smoke-free site, and all indoor and outdoor areas of the museum and grounds are designated as smoke-free. This includes electronic cigarettes. The University of Bath is also a smoke-free site so all campus buildings and all outside areas closer than a distance of 4 metres from a building are designated smoke-free, in line with UK government legislation. Further information about the smoking policy at the University of Bath can be found on their website at www.bath.ac.uk/corporate-information/smoking-policy

 

How much does membership of the American Museum & Gardens cost?

Membership prices are as follows:

Individual: £35

Joint: £50

Family (2 adults and up to 5 children): £65

One Adult Family (1 adult and up to 5 children): £45

Young Person (18-25): £18

Joint Plus (2 named adults + 2 unnamed guests): £100

Family Plus (2 named adults + 2 unnamed guests and up to 5 children): £115

Membership can be purchased on our website at www.americanmuseum.org/join-support/become-a-member

We will endeavour to process your membership and issue your membership card(s) as soon as possible. These should be posted to you within 1 month of purchase. Your membership number will be displayed on your membership card(s) and can be used to access the member ticket prices for the event.

In the meantime, to claim your discounted tickets now for The Enchanted Garden of Light, head to our website www.americanmuseum.org/christmas/ and follow the links to book. Select the date and time you wish to visit and then enter your temporary membership number in the box provided to access member ticket prices.

You can also check the confirmation message after purchasing membership or contact us for information regarding your membership details. You can find the museum’s contact details on our website at www.americanmuseum.org/contact

 

What benefits does membership of the American Museum & Gardens bring?

By becoming a member, you can help us care for our permanent collection, hosted in the Grade I listed Claverton Manor, and our extensive gardens. You can also enjoy a range of benefits, including periodic discounts in the café and gift shop, special members events and exclusive exhibition previews, and a monthly e-newsletter with details of upcoming events.

Members can also enjoy visiting the museum, our award-winning gardens, and special temporary exhibitions as many times as they like for free during our normal open season from mid-March to end of December each year. Although the museum and gardens are closed for a period during the winter, other member benefits continue throughout the year including regular newsletters and members events. Members also get discounts on select events, including The Enchanted Garden of Light.

Membership can be purchased on our website at www.americanmuseum.org/join-support/become-a-member

 

Ticketing

How can I buy tickets?

Tickets for The Enchanted Garden of Light can be purchased on our website at www.americanmuseum.org/christmas/

 

Do I need to book a parking ticket to park?

Parking is limited, and spaces must be booked in advance for all car park users as part of the ticket purchase process. Parking spaces are available at a cost of £2.00 per space. Please make sure you add it when purchasing your tickets.

 

I have purchased tickets but forgot to add parking. How do I book car parking?

Don’t worry, you can easily add a parking ticket to your existing order, if there are still parking spaces available for your chosen timeslot. You’ll need your order reference number to hand so we can find your existing tickets. To add parking to your existing order, please head to our website at www.americanmuseum.org/christmas/ and choose the same date and timeslot as your existing tickets. Then select ‘Already Ordered Tickets?’ and enter your order reference number to add a parking ticket.

 

Do I need to book in advance?

Tickets for the event are anticipated to sell out, so we advise purchasing early. If slots are not sold out, tickets will be available for purchase on arrival through QR codes accessed via tablet/smartphone.

 

How much are tickets?

There is a discounted price for tickets for members. Infants (children under 5 years old) and carers visit for free. Please remember to add a parking ticket (£2 per parking space) to your purchase if you intend to drive to the event. The transaction charge is included in the ticket prices shown.

If you are a member, please enter your membership number when purchasing to access the member ticket prices. Members will need to bring a valid membership card with them when they attend the event.

 

Ticket prices are as follows:

Non-member tickets

Adult £19.50

Child (5-17yrs) £12.00

Family (2A+2C) £54.00

Infant (Under 5yrs) £0.00 (Free)

Carer £0.00 (Free)

Car parking (University car park) £2.00

Blue Badge car parking (AM&G car park) £2.00

 

Member tickets

Adult £16.50

Child (5-17yrs) £10.00

Family (2A+2C) £44.00

Infant (Under 5yrs) £0.00 (Free)

Carer £0.00 (Free)

Car parking (University car park) £2.00

Blue Badge car parking (AM&G car park) £2.00

 

How will I receive my tickets?

Tickets will be sent to you by email. Please make sure you download the ticket information, including the QR code or bar code, before attending the event. If you have your ticket bar codes ready to hand before you arrive, this will help our team check you in as quickly as possible.

 

I have not yet received my tickets – what should I do?

Please check your spam/junk folder as email confirmations can end up there by mistake. If you have still not received an email, please contact See Tickets Customer Service via their website, or via the See Tickets Customer Support Centre in the bottom right-hand corner of the booking page.

 

Is my ticket valid for other dates/times?

Tickets are only valid for the date and entry time selected at the time of booking.

 

Can I book a group visit, and how much will this cost?

There is a discount of 10% for group bookings of 10 people or more. It is not possible to book group tickets on-line, instead please contact See Tickets Groups via email to [email protected]

 

Parking

Is there parking available?

Parking is available at a cost of £2.00 per space for the Christmas Lights event. Parking must be booked in advance for all cars (including members and blue badge holders).

All parking will be at the East Extension and East Overflow car parks at the University of Bath, except for Blue Badge parking which will be at the museum’s own car park. The East Extension car park at the university will be available from the start of the event at 4 pm. Then the East Overflow car park will also be available from 5 pm onwards (some spaces may be reserved for coach parking).

We also have a limited number of spaces available for Blue Badge holders in the museum’s own car park available throughout each night of the event.

Please follow directions for parking as you arrive and communicate clearly with any parking stewards for directions to your parking space. Stewards will ask to see evidence that you have booked a parking space, and evidence of your Blue Badge entitlement, so please have both ready to show as you arrive.

Please note that it takes 10-15 minutes to reach the entrance of the Christmas Lights event from the car parks. We have one car park close to the Christmas Lights (approx. 2 minutes’ walk from the Christmas Lights) which will be reserved for Blue Badge parking only.

Blue Badge holders and those with access needs will be prioritised for parking in our Blue Badge spaces in the museum’s own car park. However, on occasion it may be necessary to ask for those with access needs to be dropped off, and cars parked in the more distant car parks.

Wherever possible, we will accommodate visitors’ needs in relation to car parking.

There is no need to include details of your requirements in your car park booking, but please make sure you book the correct parking ticket for either the University car parks, or the Blue Badge parking in the Museum’s own car park.

All car parking is located outside the Bath Clean Air Zone. More information about the Bath Clean Air Zone can be found on the B&NES Council website at www.bathnes.gov.uk/BathCAZ

If for any reason none of our car parking spaces are available, there may be pay & display parking available in the other car parks at the University of Bath (postcode BA2 7AY) after 4 pm. Prices for parking at the University of Bath can be found on their website at www.bath.ac.uk/corporate-information/pay-to-park-car-parking-prices/

 

Do I need to book a parking ticket to park?

Parking is limited, and spaces must be booked in advance for all car park users as part of the ticket purchase process. Parking spaces are available at a cost of £2.00 per space. Please make sure you add it when purchasing your tickets.

 

I have purchased tickets but forgot to add parking. How do I book car parking?

Don’t worry, you can easily add a parking ticket to your existing order, if there are still parking spaces available for your chosen timeslot. You’ll need your order reference number to hand so we can find your existing tickets. To add parking to your existing order, please head to our website at www.americanmuseum.org/christmas/ and choose the same date and timeslot as your existing tickets. Then select ‘Already Ordered Tickets?’ and enter your order reference number to add a parking ticket.

 

I have booked a group visit and we are arriving by coach. Where is coach parking?

Coach drop-off and pick-up only is available in the East Overflow Car Park at the University of Bath (BA2 7AY). It is then a 15-minute downhill walk to the museum. Some of this walk is along a footpath adjacent to the road, and it has not been possible to light all of the route, so we recommend bringing a torch to help guide you. There are also some uneven surfaces and slopes. Visitors should wear appropriate outdoor clothing and footwear.

Following drop off, coaches may be able to stay parked at the University of Bath (please check when booking or with the parking stewards on site). Coaches can also be moved to the usual coach parks. Further information on Coach parking in Bath can be found at https://beta.bathnes.gov.uk/coach-parking-bath

Minibuses (up to 16 passengers) can be parked in the event car parks at the University of Bath.

Travel to the site may include access through Bath’s Clean Air Zone and charges may apply for some coaches. For more information, please see www.bathnes.gov.uk/BathCAZ

*Please note: The road from the University of Bath to the Christmas Lights event (The Avenue/Claverton Hill) is not suitable for coaches, although it is suitable for minibuses (up to 16 passengers). Minibuses with disabled passengers should follow directions for Blue Badge parking at the museum’s own car park.

 

About the Christmas Lights trail

How long will the trail take?

The trail itself is approximately 1 mile (1.6km) and will take approximately 45 minutes to walk. An overall visit will take approximately 90 minutes, including time spent in the food court (outside the ticket barrier), as well as our Café and Christmas Gift Shop. The food court is a 10-15-minute walk from the car park at the University of Bath. Then it is approximately a 45-minute walk from the ticket barrier along the lights trail itself.

We hope you will be able to enjoy the delicious festive food and drink on offer in the food court, on the terrace part way along the lights trail, and in our café at the end of the lights trail. Don’t forget to choose a festive gift in our Christmas Gift Shop as well.

 

Will all areas be lit?

There will be some areas between the lighting installations where lighting levels are lower. You may wish to bring a torch with you to enable you to see in these areas.

 

Will the light installations be the same as last year?

Most of the light displays around the trail will be entirely new installations. We are reusing a few of the light displays from previous years but in different locations, and we are also utilizing a different theme this year. So, while we hope to recapture some of the magic of previous years, we also hope that this year’s trail will offer something new and exciting and create its own unique magical experience.

 

What should I wear on the trail?

The trail is not covered and may be wet underfoot. It is suggested that appropriate outdoor clothing and footwear is worn. For your own safety, we may not permit people who are inappropriately attired.

 

Are there toilets on the trail?

There are two toilet areas on the trail: one at the beginning of the trail close to the food court area, and one at the end of the trail by the museum café. The toilets near the museum café will be easy to access from the Blue Badge car parking and will include accessible and baby change facilities.

 

What time does the event finish?

The event will finish approximately 90 minutes after the start of the last arrival timeslot at 7.30 pm. This means all visitors will have completed the trail, and any time spent in the Christmas Gift Shop, and be back at the food court or the car parks by 9.15 pm. The food court and car parks will close no later than 10 pm and all visitors must leave these areas by this time.

 

What time do I need to leave by?

An overall visit will take approximately 90 minutes, including time spent in the food court (outside the ticket barrier), as well as our Café and Christmas Gift Shop. The event itself will close at 9.15pm and all visitors must leave the car park by no later than 10pm.

 

Can I take photographs?

Absolutely! We would love you to take photographs. We would also be delighted if you would share these on social media using the hashtag #americanmuseumchristmas

 

Can I bring my dog?

Well-behaved dogs on short leads are welcome in the outdoor areas of the Christmas light trail. Assistance dogs are also welcome in the indoor areas of the event. Please bear in mind that the trail itself may include loud music and coloured lights, and that the food court, café and Christmas Gift Shop may be very busy, crowded, and noisy. Please consider your own well-being and that of your pets’ so that all visitors and their four-legged friends enjoy the event.

 

Are we using green energy?

The sound and light installations for the event will be powered by a series of temporary generators. All generators will be utilising hybrid battery cells where possible to reduce the need for them to be running all the time, allowing better fuel economy and a reduced environmental impact. The generators will also use a form of biofuel called Hydrotreated Vegetable Oil (HVO) which has a lower impact on the environment and produces less pollution than ordinary diesel or petrol.

 

What about noise and light pollution?

The lighting displays and sound installations will be set up by trained sound and lighting engineers who will focus on producing high quality installations within the noise and light limits agreed for the event. Our teams have worked with independent ecological surveys and local stakeholders to ensure minimal impact of the event on the local habitat, wildlife, ecology, and the local residential community.

 

Accessibility

Is the route suitable for those in wheelchairs?

The walking route itself is approximately 1 mile (1.6km) in length. Due to the nature of the terrain, The Enchanted Garden of Light is not fully accessible. The trail itself is step-free, though sections of the trail include uneven surfaces and steep inclines. There will be stewards available at some key points on the route to assist visitors.

 

Are there accessible toilets available?

There are two toilet areas on the trail: one at the beginning of the trail close to the food court area, and one at the end of the trail by the museum café. The toilets near the museum café will be easy to access from the Blue Badge car parking and will include accessible and baby change facilities.

 

Do carers receive free admission?

Free admission is available for all carers accompanying qualifying adults or children. Please make sure you add a carer ticket when purchasing tickets for the event.

 

Can I bring more than one carer?

If you require more than one carer, please contact See Tickets Customer Service via their website, or via the See Tickets Customer Support Centre in the bottom right-hand corner of the booking page.

 

Are mobility scooters available for use?

Our mobility scooter and wheelchairs will not be available for use during the event. However, you are more than welcome to bring your own mobility scooter.

 

Can I take a buggy or pram on the route?

You are welcome to have your child in a buggy or pram but, given the potential for congestion and the need to navigate uneven surfaces, we would recommend carrying small children in a carrier where possible.

 

Will baby changing facilities be available?

There are two toilet areas on the trail: one at the beginning of the trail close to the food court area, and one at the end of the trail by the museum café. The toilets near the museum café will be easy to access from the Blue Badge car parking and will include accessible and baby change facilities.

 

Will there be strobe lighting?

There will be no strobe lighting but there may be flashing lights and laser lights.

 

Refreshments and Retail

Can I buy food and drink on site?

Yes, you can buy food and drink on site. The food court will be open from 4 pm to 10 pm. The café and refreshments along the trail itself will be open from 4 pm to 9 pm. Access to refreshment facilities is included within the price of the tickets but the actual food and drink itself is not. Please remember to bring a payment method with you to purchase food and drink on site.

 

Can I bring my own food and drink?

Our picnic areas will not be open and the trail itself is designed as a journey for you to explore the light displays in the gardens. There will be seating in the café and food court, and we respectively encourage visitors to purchase the festive food and drink on offer as part of the event. We respectively ask that visitors do not bring their own food and drink unless they, or a member of their family, are diabetic, celiac or have another dietary health condition.

 

Will there be vegan, vegetarian, and gluten-free food and drink available?

In the museum’s own café, we endeavour to provide a range of refreshment options including vegan or vegetarian options, as well as gluten-free options. However, please note our evening menu is specifically festive themed and may differ from our daytime menu with different options available.

The food court for the event is being provided through our event partner, Fosters Events. Refreshment options available in the food court will therefore be provided through an external partner and third-party vendors, so we cannot guarantee that vegan, vegetarian or gluten-free options will be available.

 

Will the shop be open?

The Christmas Gift Shop is located at the end of the trail and will be open from 8 November for daytime visitors and then from 1 December throughout the event until 31 December for evening visitors to The Enchanted Garden of Light. The Christmas Gift Shop will be open to daytime museum visitors from 11 am and to visitors to the lights trail from 4 pm to 9 pm.

 

What payment methods are accepted in the café and shop?

In the museum’s own café and Christmas Gift Shop we encourage contactless payments by card but can also accept cash. The food court for the event is being provided through our event partner, Fosters Events. Refreshments available in the food court will therefore be provided through an external partner and third-party vendors, so we cannot guarantee if all payment methods will be accepted.

 

Cancellations and Refunds

Will the event be cancelled if the weather is bad?

If the weather is a risk to safety, a decision to cancel the event will be taken by 12 pm on the day. If the event is cancelled on the day you visit, you will be advised by email and/or text message.

 

If the event is cancelled due to bad weather or other reasons, will I be able to rearrange my ticket?

If the event is cancelled, your ticket can be re-arranged for an alternative night, or you are eligible for a full refund. To re-arrange your booking or request a refund, please contact See Tickets Customer Service via their website, or via the See Tickets Customer Support Centre in the bottom right-hand corner of the booking page.

 

I would like to exchange my tickets for another date – is that possible?

Tickets are only valid for the date and entry time selected at the time of booking. However, if it is possible, we will exchange for another date or time. Please contact See Tickets Customer Service via their website, or via the See Tickets Customer Support Centre in the bottom right-hand corner of the booking page.

 

If I am unable to attend, can I get a refund?

If you are unable to attend the date and entry time selected at the time of booking and are not able to re-arrange for an alternative night, please contact See Tickets Customer Service via their website, or via the See Tickets Customer Support Centre in the bottom right-hand corner of the booking page.

Refunds will be considered on an individual basis, although please bear in mind that we do not usually issue refunds unless the event itself is cancelled.

 

Covid-19

You can book with confidence for The Enchanted Garden of Light.

In times of Covid, the safety of our visitors, staff and volunteers is paramount. Please don’t visit if you or anyone you are in contact with are showing symptoms or have tested positive for Covid.

As The Enchanted Garden of Light is an outdoor event, we do not anticipate that Government guidance will require us to cancel the event. However, should this happen and this impacts on your booking slot, your ticket will be refunded in full.

 

What to expect on your visit:

We understand that the removal of restrictions was welcome news to some whilst also worrying for others. On this basis, we have developed a balanced plan to ensure that we continue to provide a safe place to visit.

We will kindly encourage visitors to continue to wear masks when indoors (unless they are exempt from doing so). We recognise it is no longer a legal requirement and is entirely at the visitor’s discretion, but we encourage it particularly in the smaller indoor and crowded spaces, if only out of respect for others.

For the same reason, we encourage our staff and volunteers to continue wearing face masks in indoor spaces (unless they are exempt from doing so).

Hand sanitiser stations are located throughout the grounds.

We are continuing to maintain a strong cleaning regime across the site.

Contactless payments are encouraged but we will accept cash payments.

We no longer ask people to scan the NHS Covid-19 QR code upon entry, as the UK Government have advised us this is no longer needed.

We do not require a Covid vaccine pass or proof of vaccination to visit.

Thank you for helping us maintain a safe and welcoming place to visit for everyone.

 

What do I do if I have Covid?

Should you be unable to attend the event due to Covid, we will rearrange your slot where possible. Where this is not possible, a refund will be given on receipt of proof of a positive PCR test.

To re-arrange your booking or request a refund, please contact See Tickets Customer Service via their website, or via the See Tickets Customer Support Centre in the bottom right-hand corner of the booking page.

 

Privacy Policy

The Enchanted Garden of Light is brought to you by the American Museum & Gardens in partnership with SLX Events, Fosters Events, and See Tickets.

 

American Museum & Gardens

The American Museum & Gardens is a registered charity (no. 1106989), and we are committed to protecting your privacy and security. Our privacy policy explains how and why we use your personal data to ensure that you remain informed and in control of your information. You can find our privacy policy on our website at www.americanmuseum.org/privacy-policy

 

SLX Events

SLX Limited is a Hire and Events company registered in England and Wales (Company registration number: 12198744). SLX pride themselves on providing bespoke solutions to suit any event. You can find their privacy policy on their website at www.slx.co.uk/privacy-policy

 

Fosters Events

Fosters is an event catering company. You can find their privacy policy on their website at www.fostersevents.co.uk/privacy

 

See Tickets

See Tickets is an event ticketing company and is committed to protecting the data provided by its clients and customers. You can find their data protection statement on their website at www.seetickets.com/content/data-protection