Update:

Please note there may be some disruption to our site while we install our Christmas lights

The Enchanted Garden of Light FAQs

We hope that any questions you have will be answered here in our comprehensive FAQs. If you have a question that is not included here please contact SEE Tickets here, or via the SEE Tickets Chat Bot in the bottom right hand corner of the booking page.

 

General Information

What is The Enchanted Garden of Light at the American Museum & Gardens?

Come together this Christmas for an enchanting trail of illuminations at the American Museum & Gardens. Families and friends will be transported into a magical after-dark adventure through spectacular light displays which will emblazon the entire house, gardens and woodland in glorious seasonal colour.

Sparkling reindeer will guide your way as you enter mesmerising tunnels of light and are greeted with the delightful sights, smells and tastes of the most wonderful season of them all.

You’ll keep warm under the stars with hot spiced apple drink, seasonal mulled wine and luxurious hot chocolate, and feast on a banquet of delicious treats from homemade mince pies and roasted chestnuts to mouth-watering hotdogs and gourmet burgers.

A world of enchantment, magic and good cheer awaits you…

 

What are the dates for The Enchanted Garden of Light at the American Museum & Gardens?

Thursday 9 December to Sunday 12 December

Thursday 16 December to Friday 24 December

Monday 27 December to Friday 31 December

 

What times can I attend?

The event will run from 4.30pm to 8.30pm every night as per the above schedule, with time slots for entry available as follows:

*4.30pm, *4.45pm, 5.00pm, 5.15pm, 5.30 pm, 5.45 pm, 6.00 pm, 6.15 pm, 6.30 pm, 6.45 pm, 7.00 pm, 7.15 pm, 7.30 pm**, 7.45 pm**, 8.00 pm**, 8.15pm** and 8.30pm**.

*Slot not available on Thursday 16 December **Slots not available on Friday 24 December and Friday 31 December

In addition, there will be a quieter access session on Thursday 16 December at 4.15pm

 

Can I visit the American Museum & Gardens during the day?

The Museum and Gardens will be open during our normal winter opening hours from 11am to 4pm Tuesday-Sundays (last entry at 3pm). You are welcome to visit us during the day, this would require a separate ticket available for purchase on site at our ticket office at the time of arrival.

The Manor House will be open daily, and will be dressed for Christmas throughout December, with our homemade decorations in the galleries, and our unmissable and magnificent Christmas tree in atrium hallway.

 

What do I do if I arrive early or late for my slot?

We ask that you arrive no more than 15 minutes before your slot. If you do arrive early we will try to accommodate your needs and allow you to commence your visit early, however, it is more likely that you will need to wait for your booked slot.

If you arrive late for your slot, we will again try to accommodate you, however, if this is not possible, we will need to delay your entry until space is available. In exceptional circumstances we may not be able to honour your tickets.

Please ensure you allow plenty of time travelling to The Enchanted Garden of Light and to park.

 

How long will the trail take to do?

The trail will take approximately an hour. Do leave enough time for your visit to sample our delicious Christmas treats at the end of the trail though.

 

How do I get to the American Museum & Gardens?

The American Museum & Gardens is located 2 miles from the centre of Bath.

We can be found at:

American Museum & Gardens
Claverton Manor
Bath, BA2 7BD

Tel: 01225 460503

By train: The nearest train station is Bath Spa. From here, take the U1 (First Bus) bus to the University of Bath. From here it is a short walk to the Christmas Lights event (see below for more details).

By bus: From Bath City Centre take First Bus services U1 or U2 to the University of Bath (services run at a frequent intervals). Alight at The Avenue, just inside the University entrance.  It is then a lit 15 minute downhill walk to the museum. There are some uneven surfaces. Please wear appropriate outdoor clothing and footwear.

For journey planning advice or to purchase bus tickets, download the free First Bus app.

Timetables, maps and ticket prices can be found here https://www.firstbus.co.uk/bristol-bath-and-west/routes-and-maps/universities/university-bath-bath-unibus

Those travelling by public transport will receive a free hot drink (luxury hot chocolate, tea or coffee). You just need to show our catering team your bus or train ticket.

By road: Follow Google maps directions to BA2 7BD.  The Museum is sign-posted from the A36 and the University of Bath.

There is a one-way system in place on the road leading to and from the Christmas Lights event.   There is clear signposting to direct you to the one-way route, and to guide you on your onward journey.

 

Is there parking available?

There is free parking available at the Christmas Lights event, however car parking must be booked for all cars (including members and blue badge holders) in advance.  Car parking spaces can be booked here.

Our car parking is located outside the Bath Clean Air Zone.

On arrival at the Museum, you will be met by a Car Parking Steward who will identify your needs in terms of accessibility.

Please note that it takes 2-10 minutes to reach the entrance of the Christmas Lights event from the car parks.

Parking for blue badge holders and those with access needs will be available in the car park closest to the event. Wherever possible parking for those with young children requiring buggies will also be available in the car park closest to the event.  There is no need to include details of your requirements in your car park booking.  Please note that access from the some of our car parks can be steep and bumpy.

If for any reason none of our free car parking spaces are available, there may be pay & display parking available at the University of Bath (postcode BA2 7AY) after 4pm.  The University of Bath is a 15 minute walk to the Christmas Lights event.  Prices for parking can be found here.

 

Smoking

Please note that the American Museum & Gardens site is a smoke free site.

 

Ticketing

How can I buy tickets?

Tickets for The Enchanted Garden of Light can be purchased here.

 

Do I need to book a parking ticket to park?

Parking is limited, and spaces must be booked in advance for all car park users as part of the ticket purchase process.  Car parking spaces can be booked here.  There is no charge to book car parking spaces.

 

Do I need to book in advance?

Tickets for the event are anticipated to sell out, so we advise people to purchase early.  If slots are not sold out, tickets will be available for purchase on arrival through QR codes accessed via tablet/smartphone.

Please note that the price of non-member tickets will increase on 25th November.

 

How much are tickets?

There is a discounted price for tickets for members.  Infants (under 5) and carers visit for free.

Members will need to bring a valid membership card with them when they attend the event.

 

Ticket prices are as follows:

 

Ticket price up to 24th November:

Adults: Members £14 / Non-members £17

Child (5-15): Members £10 / Non-members £12

Family (2 adults + 2 children): Members £44 / Non-members £54

Under 5s: Free of charge

Carer: Free of charge

 

Ticket price from 25th November:

Adults: Members £14 / Non-members £20

Child (5-15): Members £10 / Non-members £14

Family (2 adults + 2 children): Members £44 / Non-members £64

Under 5s: Free of charge

Carer: Free of charge

 

There is no additional charge for transaction fees.  The transaction charge is included in the ticket prices shown.

 

How much does membership of the American Museum & Gardens cost?

Membership prices are as follows:

Individual: £35

Joint: £50

Family (2 adults and up to 5 children): £65

Family (1 adult and up to 5 children): £45

Young person (18-25): £18

Joint plus (2 named adults + 2 unnamed guests): £100

Joint plus family (2 named adults + 2 unnamed guests and up to 5 children): £115

 

What benefits does membership of the American Museum & Gardens bring?

By becoming a member, you can help us care for our permanent collection, hosted in the Grade I listed Claverton Manor, and our extensive gardens. You can also enjoy a range of benefits, including:

  • Unlimited free access for twelve months to the Museum, our award-winning gardens and our special temporary exhibitions
  • Special members events, such as a Christmas Party and exclusive exhibition previews
  • Periodic discounts in the café
  • A program of free events throughout the year (charges may apply for some additional events)
  • A monthly e-newsletter, with details of upcoming events

You can click here to purchase membership.

 

How will I receive my tickets?

Tickets will be sent to you by email.

 

I have not yet received my tickets – what should I do?

Please check your spam/junk folder as email confirmations can end up here. If you have still not received an email, please contact SEE Tickets here .

 

Can I book a group visit, and how much will this cost?

There is a  discount of 10% for group bookings of 15 people or more.  It is not possible to book group tickets on-line, instead please contact SEE Tickets Groups on [email protected]

Coach drop off and pick up only is available in the East Car Park at the University of Bath (BA2 7AY). It is then a lit 15 minute downhill walk to the museum. There are some uneven surfaces. Visitors should wear appropriate outdoor clothing and footwear.

Minibuses (up to 16 passengers) can be parked in the event car parks.

Travel to the site may include access through Bath’s Clean Air Zone and charges apply for some coaches. For more information please see www.bathnes.gov.uk/BathCAZ

*Please note: The road from the University of Bath to the Christmas Lights event (The Avenue/Claverton Hill) is not suitable for coaches, although it is suitable for minibuses (up to 16 passengers)*

 

Is my ticket valid for other dates/times?

Tickets are only valid for the date and entry time selected at the time of booking.

 

About the Christmas Lights trail

How long will the trail take?

It will take approximately 1 hour to walk the Christmas Lights trail.

 

Will all areas be lit?

There will be some areas between the lighting installations where lighting levels are lower. You may wish to bring a torch with you to enable you to see in these areas.

 

What should I wear on the trail?

The trail is not covered and may be wet underfoot. It is suggested that appropriate outdoor clothing and footwear is worn. For your own safety, we may not permit people who are inappropriately attired.

 

Are there toilets on the trail?

There are two toilet areas on the trail: one at the beginning of the trail close to the food area, and one at the end of the trail.

 

What time do I need to leave by?

All visitors must leave the car park by no later than 90 minutes after the start of the last trail. On most nights this will be by 10pm, but on 24 and 31 December this will be by 8.45pm.

 

Can I take photographs?

Absolutely.  We would love you to take photographs.  We would also be delighted if you would share these on social media using the hashtag #americanmuseumchristmas

 

Can I bring my dog?

Dogs on leads are welcome in the outdoor areas of the Christmas light trail.

Accessibility

Is the route suitable for those in wheelchairs?

Due to the nature of the terrain, The Enchanted Garden of Light is not fully accessible.  A step free route option is available, though sections of the trail include uneven surfaces and steep inclines.

There will be stewards available at some key points on the route to assist visitors.

 

Are there accessible toilets available?

Yes, accessible toilets are available at the end of the trail.

 

Do carers receive free admission?

Free admission is available for all carers. Tickets should be booked for carers.

 

Are mobility scooters available for use?

Our mobility scooter will not be available for use during the event. However, you are more than welcome to bring your own mobility scooter.

 

Can I bring more than one carer?

If you require more than one carer, please contact SEE Tickets here .

 

Will there be a quieter access session?

We will be holding a quieter session at 4.15pm on Thursday 16th December for those visitors with specific access requirements.  Volumes will return to standard levels at 5pm.

This session is for adults and children who would prefer to experience the Christmas Lights event with lower numbers of visitors, reduced volume levels and at twilight when it is less dark.

The number of tickets for this slot is limited to ensure the comfort of those attending.

Ticket prices for this session are the same as other sessions, including free entry for carers.  Book quieter access sessions here .

 

Can I take buggy or pram on the route?

You are welcome to have your child in a buggy or pram.  Given the potential for congestion and needing to navigate uneven surfaces we would recommend carrying small children in a carrier where possible.

 

Will there be strobe lighting?

There will be no strobe lighting but there may be flashing lights and laser lights.

 

Will baby changing facilities be available?

Baby change facilities are available at the end of the trail.

 

Food & beverage, and retail

Can I buy food and drink on site?

Christmas isn’t Christmas without fabulous treats!

Complete your starlit adventure with mulled wine and doughnuts, luxury hot chocolate and roasted chestnuts, hot spiced drinks and hot dogs.

 

Will the shop be open?

Enter a magical wonderland when you visit our Christmas shop at The Enchanted Garden of Light.  Beautiful Christmas gifts, cards and decorations will be available, together with delicious American food and drink and kids toys.  The Christmas shop is located at the end of the trail and will be open 11am-9.30pm.

 

Cancellations, exchanges and refunds

Will the event be cancelled if the weather is bad?

If the weather is a risk to safety, a decision to cancel the trail will be taken by 3pm on the day before the trail. If the trail is cancelled, you will be advised by email and/or text message.

 

If the event is cancelled due to bad weather or other reasons, will I be able to rearrange my ticket?

If the event is cancelled, your ticket can be re-arranged for an alternative night, or you are eligible for a full refund. You can re-arrange your booking or request a refund here.

 

I would like to exchange my tickets for another date – is that possible?

Tickets are only valid for the date and entry time selected at the time of booking. However, if it is possible, we will exchange for another date or time. Please contact SEE Tickets here .

 

If I am unable to attend, can I get a refund?

If you are unable to attend the date and entry time selected at the time of booking and are not able to re-arrange for an alternative night, please contact SEE Tickets here . Refunds will be considered on an individual basis.

 

Covid-19

You can book with confidence for The Enchanted Garden of Light. 

  • Capacity for the event has been capped at our Covid capacity for the site. This allows visitors to keep at a safe distance from each other
  • Contactless payments are preferred
  • We will kindly ask visitors to continue to wear masks when indoors (unless they are exempt from doing so).
  • All staff and volunteers will be wearing face masks in indoor spaces (unless they are exempt from doing so).
  • There is an enhanced cleaning regime in place across the site.
  • Hand sanitiser stations are located throughout the trail.
  • Covid risk assessments carried out for the site as a whole and for our catering provisions.

Please don’t visit if you or anyone you are in contact with has shown symptoms of Covid in the last 14 days.

The most recent government guidance in relation to self isolation can be found here https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection
If someone has symptoms consistent with possible coronavirus:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

they must self isolate and obtain a PCR test. https://www.gov.uk/get-coronavirus-test
Self isolation requirements for other household members of the affected person(s). https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-households-with-possible-coronavirus-covid-19-infection#samehousehold

As The Enchanted Garden of Light is an outdoor event, we do not anticipate that Government guidance will require us to cancel the event. However, should this happen and this impacts on your booking slot, your ticket will be refunded in full.

 

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 The Enchanted Garden of Light is brought to you by the American Museum & Garden in partnership with SLX Events.